Terms of service

Introduction

This document outlines the Terms of Service that apply to the use of Visago (hereinafter individually and collectively referred to as ‘Visago’). Before using Visago, please read these Terms of Service carefully. By accessing and using Visago, you agree to accept the Terms of Service without modification, limitation, or qualification. Each time any visitor accesses Visago, they will be required to acknowledge that they have read, understood, and accepted the Terms of Service.

Modification of Terms

Visago strives to ensure that the information contained on the website is accurate. However, inaccuracies may occur from time to time. Visago accepts no responsibility for any errors in the information contained on Visago. Visago reserves the right to make changes or amendments to the Terms of Service at any time and publish them on the website. All visitors agree to check the Terms of Service page regularly to take note of any changes.

Site availability

While UAE Visa Platform uses all reasonable endeavours to make the UAE Visa Platform and associated services available, UAE Visa Platform cannot guarantee that they will operate continuously or without interruption, In the case of service interruption as a result of force majeure, the UAE visa platform accepts no responsibility for any breakdowns or any related errors.

Disclaimer of warranties and limitation of liability

Visago is not responsible for any direct or indirect, incidental, special, punitive, exemplary, or consequential damages of any kind arising from or in any way connected with your use of or inability to use Visago. This limitation applies whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis. This includes any information, products, or services obtained through Visago.

Acceptable Use

When using Visago, you agree:

  • Not to deface, alter or interfere with the front-end look and feel of Visago or the underlying software code.
  • Not to take any action that will impose an unreasonable or disproportionately large load on Visago or related infrastructure.
  • Not to do anything that will or might damage, interfere with, disrupt access to, interrupt, or impair the functionality of the material available on Visago, nor to upload any material that contains any computer viruses or other codes, files or programs designed to interrupt, destroy or limit the functionality of any software or equipment.
  • Not to post, distribute or otherwise upload any defamatory, libelous, offensive, infringing, obscene, indecent, harmful, threatening, abusive, tortuous, racially or ethnically objectionable or otherwise unlawful material or information or send any chain letters, junk mail, ‘spamming’ material or any other form of bulk communication.
  • Not to threaten, harass, stalk, abuse, disrupt, or otherwise violate the rights of others, including individuals’ privacy rights.
  • Not to obtain or attempt to obtain unauthorized access to Visago or any private or member account areas on Visago, nor to impersonate any person or misrepresent your affiliation with another person.

If Visago considers that you have breached any of these Terms of Service or have otherwise demonstrated inappropriate conduct when using Visago, Visago reserves the right to:

  • Warn you that you have breached these Terms of Service and ask you to stop such conduct;
  • Delete any material or content that you may have posted without notice to you;
  • Take measures (including terminating, suspending, or restricting your access) to prevent you from using Visago;
  • Cancel any services that you may have with Visago without reference to you;
  • Take legal action against you.

Copyright and trademarks

All content on Visago is subject to copyright. It is strictly forbidden to use any trademarks, including names and trademarks registered with Visago. Any other products or brands mentioned on the website may be trademarks of their respective owners.

Unless indicated otherwise, all rights and information provided on the Visago website are reserved. Any information, software, products, or services obtained from Visago may not be modified, copied, distributed, transmitted, displayed, performed, reproduced, published, licensed, created derivative works from, transferred, or sold.

Website Services:

You may start any service under applicable fare conditions and pay online with a debit or credit card or another form of payment to confirm your purchase orders. All fees, estimate fees, taxes, and expenses arising from the use of Visago are your responsibility.

Please note that prices are automatically displayed based on country, and your payment provider may apply different exchange rates to the fare displayed on the services page. Therefore, there may be additional charges incurred for which Visago is not liable. Payment options provided will differ for each country

The fares quoted include all taxes, fees, and charges, and the total fare will be shown on the service summary panel. Additional charges may be applicable to Visago services based on the policies of the United Arab Emirates regarding individuals who are under the legal age, accompanying adults, or infants.

Use of Debit and Credit Cards:

Local credit and debit cards are generally accepted, but final approval depends on the acceptance rules of the issuing bank. If the payment card cannot be verified, visitors cannot complete their purchasing order. For further information, please contact your credit card issuing bank. For more purchasing process details via the website, visitors can email info@visago.ae.

Visago reserves the right to refuse carriage in case of non-compliance with the aforementioned debit and credit card rules.

Payment Policy:

  • Visa issuance is subject to immigration approval. 
  • All visa fees and charges are non-refundable. 
  • The request will be auto canceled after returning it for modifications (3) times due to update the submitted data or to complete the required documents. 
  • It takes approximately one to three business days to issue a UAE visa.

Disclaimer:

Visago does not accept liability or responsibility for any loss, damage, misuse, or unauthorized access occurring in connection with the provision of credit card data. Visago will not be responsible or liable for any action or decision made by you in reliance on the information with regard to credit card usage on this website, even if Visago has been advised of the possibility of these damages.

Indemnity:

As a condition of use of Visago, you agree to indemnify us from and against any and all liabilities, expenses (including attorney’s fees), and damages arising out of claims resulting from your use of Visago, including without limitation any claims alleging facts that, if true, would constitute a breach by you of these terms and conditions.

Links to Third-Party Websites and Apps:

Visago has the right to provide URLs or references to other websites operated by third parties. Visago will make its utmost efforts to carefully and reasonably select the websites that are linked to it. Despite this, the user is solely responsible for deciding regarding the accuracy, legality, correctness, and authenticity of the implicit and explicit information available on the websites of the third parties.

Third-party links and pointers are included solely for your convenience and do not constitute any endorsement by us. You assume sole responsibility for the use of third-party links and pointers.

Complaints:

If you are dissatisfied with any aspect of Visago or have any complaints about any of the services provided by Visago, please contact us.

Choice of Law and Jurisdiction:

Your use of Visago and the Visago Terms of Service is subject to the laws of the United Arab Emirates, and visitors agree to submit to the non-exclusive jurisdiction of the courts in the Emirate of Dubai, United Arab Emirates. Visago reserves the right to bring proceedings to the courts of the country of your location.

If you have any questions about these terms and conditions, please email us at info@visago.ae

Address: Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E